How do I return with Drive Up?

Returning with Drive Up is a new service that is available at most stores for some items. If your item is eligible, you may be able to choose Drive Up as an option when you Start a return through your Order Details page. Not all items or locations will be available for a return with Drive Up.

Once you’ve initiated a return with Drive Up online, you’ll get an email detailing the next steps: 

1. Put return items in your car. The trunk is easiest, but you can pick a different place too. 
2. Tell us you’re on the way! Use the app to give us a heads up that you’re coming before you leave for the store. You can start your trip in order details or via email. 
3. Drive to the store. Follow the instructions in the app for navigating to the store and parking. 
4. Wait for a team member. Once you arrive and say you’re here, a team member will arrive shortly to complete your return. If you have a Drive Up order as well, they’ll place the order first and process your return at the end. You’ll get your refund details right away by email (usually before you leave the store). 

If there are any issues with your return, you can carefully pull out of the Drive Up space and re-park in a normal parking spot. Go into the store to Guest Services, where they may be able to help troubleshoot your return issues.